01. Introduction

As a business which enables access to the Internet or related services, we understand explicitly the importance of the privacy of our customers when online and interacting with our services.

We are committed to respecting the Constitutional right of our customers to their personal privacy, which includes the privacy of communications. The purpose of this Privacy Policy is to ensure that our customers understand how their personal information is processed, stored, and disposed of in terms of applicable law.

02. Definitions and interpretation

In this privacy policy, the following definitions apply:

• "Operator" means an outside third party who processes personal information for or on behalf of a Responsible Party in terms of a contract or mandate.
• "POPIA" means the Protection of Personal Information Act, No. 4 of 2013.
• "Responsible Party" means a public or private body or any other person which, alone or in conjunction with others, determines the purpose of and means for processing personal information.
• "Personal Information" as defined by Section 1 of POPIA includes, but is not limited to, information relating to an identifiable, living, natural person, such as contact details, identifying numbers, correspondence, and demographic information.

03. Responsible Party and Operators (CRM Data Processing)

Peach Software Solutions Pty Ltd acts exclusively as an Operator in relation to the end-user personal information managed within our CRM. We do not collect this personal information ourselves directly from the data subjects. Information is provided solely by our customers, who load their users onto our CRM platform.

• Our customers remain the Responsible Party and are legally required to ensure they have the necessary consent and lawful justification to collect, process, and share this personal information with us.
• We will only process this information in accordance with our customers' direct mandates and the overarching requirements of POPIA.

04. Our Commitment and Security

We commit to protecting the confidentiality of our customers’ Personal Information. Customer Personal Information in our possession will be used only for the purpose for which it was provided or in terms of the law under which it is required to be processed.

We will only release customer Personal Information in the following circumstances:

• Where we have your written instruction to do so.
• Where we are required to do so under an order of court.
• Where it is necessary to do so to comply with any applicable legislation or regulation and then in terms of such applicable legislation or regulation.
• For auditing, debt-collecting or complaints-handling processes and then subject to restrictions on the use of the Personal Information by the relevant third party.

Retention of Ownership

• Ownership: All data submitted to, processed by, or collected through the NeuraCore platform including but not limited to customer contact details, chat logs, and lead information remains the exclusive property of the Client.
• Portability: Upon request, Peach Software Solutions will provide the Client with a full export of their data in a standard CSV format.

Right to Erasure

• Deletion Protocol: Upon formal written request from the Client, Peach Software Solutions will permanently and securely delete all data associated with the Client’s account from our active servers and databases within 7 business days.
• Certification: If requested, a formal "Certificate of Destruction" can be issued to confirm that the data has been purged in compliance with the Protection of Personal Information Act (POPIA).
• Third-Party Purge: As your integrator, we will also ensure that any data stored in temporary caches or webhooks related to the integration is cleared.

Personal Information provided to us as is required for use of the service is securely stored. To ensure that we provide a secure service and protect you and ourselves from fraudulent and criminal acts, we reserve the right to monitor user and network traffic. We do not monitor usage of our services other than in terms of applicable law.

05. Collection of anonymous data and Cookies

To provide the best possible and most relevant service, we may use standard technology to collect information about the use of this site and our services. This technology cannot identify individual users but simply allows the collection of anonymized statistics.

To do this, we use cookies. A cookie is a small file that is placed on your hard drive in order to keep a record of your interaction with this web site. Cookies allow us to tailor advertising and other services to your displayed preferences.

Cookies by themselves may not be used to personally identify users but will be used to compile anonymized statistics relating to use of services offered or to provide us with feedback on the performance of this web site. If you do not wish cookies to be employed, it is possible to alter the manner in which your browser handles cookies. Please note that, if this is done, certain services on this website may not be available.

06. Shared responsibility

Protecting your personal information when using our services is a shared responsibility. Please be aware that the Internet can be a scary and unfriendly place and be sure to safeguard your identity and other personal information at all times.

07. Amendments to this Policy

If it is necessary to amend this Privacy Policy, we will post a prominent notice or send you an email to ensure that you are kept informed about changes and how they may affect you.